Limited Warranty

ATER stands behind every product we make. Coverage length depends on the product line, and all coverage runs from the original date of purchase.

Coverage at a glance

For valves, control panels, parts and municipal products, contact us for warranty details.

Limited warranty coverage

ATER warrants its products against defects in materials and workmanship for the period listed above for each product line. Coverage applies when the product is installed and operated under normal conditions and in accordance with ATER’s published product specifications and installation instructions.

During the warranty period, ATER will, at its sole discretion, repair or replace any product determined to be defective due to manufacturing or material defects. Replacement products may be new, remanufactured or functionally equivalent to the original product.

When coverage begins

The warranty period begins on the original date of purchase. If proof of purchase is not available, the warranty period is calculated from the date of manufacture shown by the product’s serial number or date code.

Warranty conditions

This limited warranty applies only to products used for their intended purpose and installed in accordance with applicable electrical codes, plumbing codes, industry standards and manufacturer recommendations. Products must be operated within their specified electrical ratings, environmental limits and intended application.

Warranty exclusions

This warranty does not cover damage, failure or malfunction resulting from:

• Improper installation, wiring or electrical connections.
• Operation outside the product’s published electrical ratings or specifications.
• Misuse, abuse, negligence or improper handling.
• Unauthorized alterations, modifications or repairs.
• Products disassembled without prior approval from ATER.
• Physical damage caused by external forces or improper maintenance.
• Pumping or exposure to sand, gravel, cement, mud, tar, grease, oil, gasoline, solvents or other abrasive or corrosive substances.
• Wipes, towels, feminine hygiene products or other materials not intended for the pump’s solids-handling rating.
• Exposure to chemicals, temperatures or environmental conditions beyond the product’s specified operating limits.
• Acts of nature, power surges or other circumstances beyond ATER’s reasonable control.
• Normal wear and tear that does not constitute a defect in materials or workmanship.

How to make a warranty claim

1. Contact ATER or an authorized ATER distributor during business hours.
2. Provide proof of purchase, the product model and serial number or date code, and a description of the failure.
3. Send photographs or additional information if ATER requests them.
4. Return the product for inspection only after ATER authorizes the return. Products returned without prior authorization will not be accepted.

If property damage is claimed as a result of a product failure, the property owner must keep the product so ATER can inspect it.

Limitation of liability

This warranty is limited to the repair or replacement of a defective product as determined by ATER.

To the extent permitted by applicable law, ATER is not responsible for costs of product removal, installation, labor, service calls, transportation or temporary pumping. ATER is also not responsible for property damage, loss of use, wastewater backup, or other incidental or consequential damages resulting from product failure.

ATER’s total liability under this limited warranty shall not exceed the original purchase price of the product.

Implied warranties

Any implied warranty of merchantability or fitness for a particular purpose is limited to the duration of this written warranty. Some states do not allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you.

Additional terms

• This limited warranty applies to the original purchaser and is non-transferable.
• A replacement product supplied under warranty is covered for the remainder of the original warranty period.
• Except as required by law, no distributor, representative or other party may modify or extend this warranty without written approval from ATER.
• This warranty gives you specific legal rights, and you may have other rights that vary by state. Nothing in this warranty limits rights that cannot legally be excluded or restricted.